# I get an error when I e-file. How do I correct it?

You will get an error in the E-File as you have accidentally made errors in the
areas mentioned:-



-> Check if you have not entered the correct PAYE reference number you cannot
make a successful E-Filing in our application. If you are registered with the
HMRC for PAYE Online for Employers, in the left hand menu click on 'About Your
Organisation' . Now cut and paste the PAYE Employer Reference you see in the
HMRC website into our application's Chart of Setup > E-Filing Setup. Ticking the
Second option and enter the right PAYE reference number.



-> Check if you have entered the correct Account Office Reference number in our
application's Employer/Setup > Employer Details > Employer / Contractor Contact
Details. If you have not entered the correct "Accounts Office Reference", then
you will get a message "E-Filing Setup is not completed". You will have to enter
the right E-Filing ID, Password, PAYE Reference and Accounts Office Reference
allotted by HMRC". If you have wrongly entered then you can change the account
office reference number in our application's Employer/Setup > Employer Details >
Employer / Contractor Contact Details by clicking on the Edit button and
re-entering the Account office reference number.



-> We recommend you to use your HMRC credentials. Check your HMRC User ID and
HMRC User Password. Cut and Paste the User ID and User Password which you used
to successfully sign in to the HMRC website into our application's Chart of
Setup > E-Filing Setup. Ticking the second option, enter the right HMRC User ID
and password.



-> Alternatively, you can use our default user credentials to E-File. To set to
our default user credentials, select Chart of Setup from the Employer/Setup drop
down menu. Click on E-Filing Setup under E-FILING. Select the First option. Now
you can use our Internet Payroll Agent ID and Password which only allows you to
E-File your CIS 300, RTI submissions ( FPS, EPS, NVR), etc.



-> To obtain your own HMRC credentials you will have to register yourself as an
'Organization' using HMRC's Online Services



-> Check your registration for PAYE Online for Employers. After signing in to
the HMRC website check to see if you are registered for PAYE Online for
Employers by clicking on 'PAYE' in the left hand menu. If you are not yet
registered, We recommend you to register now by entering the details requested.
Although unregistered, we still give you an option in our application to set our
default E-Filing Credentials.



Road Map - Entering the HMRC E-Filing Credentials

Employer / Setup -> Chart of Setup -> E-Filling -> E-Filing Setup -> Option No.
1/Option No. 2 -> Edit button -> Save button

( 'Employer / Setup' is the button positioned in the tasking zone menu at the
top. It is the first button from the left )