FT5504 - Unable to prepare Employee details during pay process

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Please check for any mistakes, correct it and try to repeat the process again. If you encounter this error message more than once, please contact our support team with all the information on how you got this error. We would appreciate, if you would provide the screenshots of the problem encountered.


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Common Application Error Codes

Common Application Error Codes

FT5500 - Unable to read Employee details during pay processFT5501 - Unable to read Employee Payment details during pay processFT5502 - Unable to read Employee Deduction details during pay processFT5503 - Unable to read Employee YTD details during pay processFT5504 - Unable to prepare Employee details during pay processFT5505 - Unable to continue - Process Period is set before Employee's StartDateFT5506 - Unable to continue - The last period for this employee in this tax year has been updatedFT5507 - Unable to continue - The current process period for this employee is already updatedFT5508 - Unable to continue - The current process period is not next to the previous updated periodFT5509 - Unable to continue - Error occurred while calculating advance holidayFT5510 - Unable to continue - Error occurred while calculating holidayFT5511 - Unable to continue - Error occurred while calculating SMPFT5512 - Unable to continue - Error occurred while calculating SSPFT5513 - Unable to continue - Error occurred while calculating SAPFT5514 - Unable to continue - Error occurred while calculating SPP BirthFT5515 - Unable to continue - Error occurred while calculating SPP AdoptionFT5516 - Unable to continue - Error occurred while calculating Gross PayFT5517 - Unable to continue - Error occurred while calculating NIC SlabFT5518 - Unable to continue - Error occurred while calculating PensionFT5519 - Unable to continue - Error while calculating NICFT5520 - Unable to continue - Date of Birth is at Pension Age but NI Category is not CFT5525 - Unable to continue - Error occurred while calculating PAYEFT5526 - Unable to continue - Error occurred while calculating Net PayFT5527 - Unable to continue - Error occurred while calculating Tax CreditFT5528 - Unable to continue - Error occurred while calculating Student LoanFT5529 - Unable to continue - Error occurred while calculating AttachmentFT5530 - Unable to continue - Error occurred while calculating Stakeholder PensionFT5531 - Unable to continue - Error occurred while calculating Net Pay DueFT5532 - Unable to continue - Error occurred while setting the resultsFT5534 - Unable to continue - Tax Code is set to 'NI' but Employee designation is not set to StudentFT5535 - Unable to continue - Employee designation is set to Student but the Tax code is not 'NI'FT5536 - Unable to continue - Error occurred while calculating FOTFT5537 - Unable to continue - Error occurred while calculating Net To GrossFT5538 - Unable to continue - Date of Birth is not at Pension Age but NI Category is CFT5539 - Unable to continue - Error occurred while calculating ASPP BirthFT5546 - Warning - The Auto Enrolment Pension contribution for the employee does not meet the minimum legislation requirement, please review your pension setting.FT5548 - Unable to continue - Employee is aged 21 or under 21 years of age but Current NI Category is not one of M, Z.CIS6500 - Unable to read subcontractor details during pay processCIS6501 - Unable to read subcontractor Invoice details during pay processCIS6502 - Unable to prepare subcontractor details during pay processCIS6503 - Unable to continue - The last period for this subcontractor in this tax year has been updatedCIS6504 - Unable to continue - The current process period for this subcontractor is already updatedCIS6505 - Unable to continue - The current process period is not next to the previous updated periodCIS6506 - Unable to continue - Error occurred while calculating Net PayCIS6507 - Unable to continue - Error occurred while setting the results