This error message appears whenever you are trying to process the pay for former employee in current tax year (for eg. 2024-25) who were terminated in previous tax year (for eg. 2023-24).
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Contact usCommon Application Error Codes
Common Application Error Codes
FT5500 - Unable to read Employee details during pay processFT5501 - Unable to read Employee Payment details during pay processFT5502 - Unable to read Employee Deduction details during pay processFT5503 - Unable to read Employee YTD details during pay processFT5504 - Unable to prepare Employee details during pay processFT5505 - Unable to continue - Process Period is set before Employee's StartDateFT5506 - Unable to continue - The last period for this employee in this tax year has been updatedFT5507 - Unable to continue - The current process period for this employee is already updatedFT5508 - Unable to continue - The current process period is not next to the previous updated periodFT5509 - Unable to continue - Error occurred while calculating advance holidayFT5510 - Unable to continue - Error occurred while calculating holidayFT5511 - Unable to continue - Error occurred while calculating SMPFT5512 - Unable to continue - Error occurred while calculating SSPFT5513 - Unable to continue - Error occurred while calculating SAPFT5514 - Unable to continue - Error occurred while calculating SPP BirthFT5515 - Unable to continue - Error occurred while calculating SPP AdoptionFT5516 - Unable to continue - Error occurred while calculating Gross PayFT5517 - Unable to continue - Error occurred while calculating NIC SlabFT5518 - Unable to continue - Error occurred while calculating PensionFT5519 - Unable to continue - Error while calculating NICFT5520 - Unable to continue - Date of Birth is at Pension Age but NI Category is not CFT5525 - Unable to continue - Error occurred while calculating PAYEFT5526 - Unable to continue - Error occurred while calculating Net PayFT5527 - Unable to continue - Error occurred while calculating Tax CreditFT5528 - Unable to continue - Error occurred while calculating Student LoanFT5529 - Unable to continue - Error occurred while calculating AttachmentFT5530 - Unable to continue - Error occurred while calculating Stakeholder PensionFT5531 - Unable to continue - Error occurred while calculating Net Pay DueFT5532 - Unable to continue - Error occurred while setting the resultsFT5534 - Unable to continue - Tax Code is set to 'NI' but Employee designation is not set to StudentFT5535 - Unable to continue - Employee designation is set to Student but the Tax code is not 'NI'FT5536 - Unable to continue - Error occurred while calculating FOTFT5537 - Unable to continue - Error occurred while calculating Net To GrossFT5538 - Unable to continue - Date of Birth is not at Pension Age but NI Category is CFT5539 - Unable to continue - Error occurred while calculating ASPP BirthFT5546 - Warning - The Auto Enrolment Pension contribution for the employee does not meet the minimum legislation requirement, please review your pension setting.FT5548 - Unable to continue - Employee is aged 21 or under 21 years of age but Current NI Category is not one of M, Z.CIS6500 - Unable to read subcontractor details during pay processCIS6501 - Unable to read subcontractor Invoice details during pay processCIS6502 - Unable to prepare subcontractor details during pay processCIS6503 - Unable to continue - The last period for this subcontractor in this tax year has been updatedCIS6504 - Unable to continue - The current process period for this subcontractor is already updatedCIS6505 - Unable to continue - The current process period is not next to the previous updated periodCIS6506 - Unable to continue - Error occurred while calculating Net PayCIS6507 - Unable to continue - Error occurred while setting the results