Using the Payroll Account
Sign Up Issues
- Do you have a demo I can see before I sign up with you?
- How do I sign up for your payroll and how soon can I actually start to use it?
- What software will I need to install? Will you be sending me a CD?
- Can I Sign Up for different companies using the same e-mail address?
- I am the System Administrator Account for the company, can I have an Employee Internet Account for myself too?
- My accountant/Auditor wants an overview of the system. He is not an employee. How do I set this up?
- Can I Sign up with your service if I don't have an E-Mail address?
- Not all my employees have access to the Internet. Will your payroll still work for me?
- Within how many days should I activate my Account for this service?
- I signed up for your service but have not received the Activation e-mail. Why?
- I want to start using your payroll part way into the tax year - what is the best way of doing this?
- I am new to payroll, what information do I need to sign up for your service?
Sign In Issues
- How can I recover partial Sign In details?
- Can a person Sign-In from different machines at the same time? If so, what will happen to the concurrent Sign-In?
- How do I change the E-Mail address that is used to sign in to your service?
- I am having problems signing in. If I give you my sign in details can you look into the problem?
- How do I retrieve my Sign-In ID if I forget it?
- How do I retrieve my Sign In Password if I forget it?
- How do I retrieve my Sign In Pattern Word if I forget it?
- I have forgotten all of my sign in details. What should I do?
- I am an employee and I have forgotten my Sign-In details for my Internet Payroll Account. What should I do?
- What should I do if my employee forgets his/her Sign-In Details?
- Why does the Sign In ID retrieval mail contain more than one Sign In ID?
- Resend Sign In Details. How?
- Recovery of Employee Forget / Lost or Change Sign In Details. How?
Employee Access Rights
- How to create employee user access rights?
- How to stop employee user access rights?
- How to enable and disable access rights to Employee Internet Accounts?
- How to enable and disable access rights to Former Employee Internet Accounts?
- How do I withdraw access rights from the employee?
- How can my employee update his/her own personal details i.e. address, phone numbers, etc?